Privacy Policy

Last updated: November 2025

1. Who we are

TargetGSM is an online portal focused on GSM repair beginners, technicians, repair services and parts distributors. The platform provides educational content, directories, tools and a Q&A community.

In this policy, “we”, “us” and “our” refer to the operators of the TargetGSM website.

2. Scope of this policy

This Privacy Policy applies to:

• The TargetGSM website and its subpages.
• The Community (Q&A) section.
• User accounts, dashboards and panels.
• Tools and calculators provided on the platform.

It does not apply to third-party websites or services that you may access via external links (for example distributors’ websites or marketplaces).

3. Data we collect

We collect several types of information, depending on how you use the website:

3.1. Information you provide directly

• Account data: when you register, we collect information such as your name, email address, chosen role (beginner, technician, service, distributor) and password (stored in hashed form).
• Profile data: additional information you may provide in your account or panels, such as workshop/distributor details, contact data and descriptions.
• Community content: questions, answers and comments you post in the Community.
• Contact messages: content you send through the contact form or support requests.
• Reviews: ratings and reviews for distributors or services.

3.2. Information collected automatically

• Technical data: IP address, browser type, operating system, device information and basic log data generated when you use the website.
• Usage data: pages visited, time spent, clicks on internal links and search queries.
• Cookies & similar technologies: small files stored on your device to keep you logged in, remember preferences and help us understand how the site is used. For details, see our Cookies Policy.

4. How we use your data

We use your personal data for the following purposes:

• Account creation & authentication: to create your user account, keep you signed in and manage your role and access.
• Community & content: to publish your questions, answers, comments and reviews, and to display your profile information where you choose to make it public.
• Communication: to respond to your messages, send service emails (for example verification, password reset) and optional notifications such as daily digests if you enable them.
• Directories & leads: to show public profiles of distributors and services and to forward quote or contact requests where applicable.
• Improvement & security: to monitor usage, prevent abuse, detect suspicious activity and improve the platform.
• Legal compliance: to comply with legal obligations and respond to lawful requests from authorities, where required.

5. Legal bases

Depending on your location, we may process your personal data under one or more of the following legal bases:

• Contract: to provide you with an account, access to the Community and related services.
• Legitimate interests: to maintain and improve the platform, ensure security, prevent abuse and understand how the website is used.
• Consent: for certain cookies, analytics or email communications that you explicitly opt in to (for example digest emails).
• Legal obligation: where we are required by law to retain or disclose certain data.

6. How long we keep your data

We keep personal data only for as long as necessary for the purposes described above or as required by law. Retention periods may differ depending on the type of data:

• Account data: kept for as long as your account is active. If you close your account, we will delete or anonymise your personal identifiers after a reasonable period, unless we must keep certain information for legal reasons.
• Community content: questions and answers may remain visible to other users even if you close your account, but can be anonymised (for example, username removed or replaced).
• Logs & security data: kept for a limited period to investigate security issues and maintain the stability of the platform.
• Contact messages: kept for a reasonable time for support and audit purposes.

7. Sharing your data

We do not sell your personal data. We may share data in the following situations:

• Service providers: with trusted third-party providers that help us operate the platform, such as hosting, email delivery or analytics. They process data only on our instructions.
• Public content: information you choose to make public (for example Community posts, public profiles, reviews) is visible to other users and visitors.
• Legal requirements: when we are legally required to do so, for example to comply with a court order or request from authorities.
• Business changes: in case of a reorganisation or transfer of the platform, data may be transferred as part of that process, subject to appropriate safeguards.

8. International transfers

Depending on where our servers and service providers are located, your data may be processed in other countries. In such cases, we take appropriate steps to ensure an adequate level of protection, for example by using contractual safeguards where required by law.

9. Cookies & analytics

We use cookies and similar technologies to keep you logged in, remember preferences and analyse how the website is used. We may also use third-party analytics tools to understand aggregated usage.

For details about the types of cookies we use and your choices, please read our Cookies Policy. If required in your region, you may be presented with a consent banner that allows you to accept or reject non-essential cookies.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, such as:

• using secure connections (HTTPS) where possible,
• storing passwords in hashed form,
• restricting access to administrative areas,
• monitoring for unusual activity and abuse.

However, no system can be completely secure. You are responsible for keeping your password confidential and using a unique password for your TargetGSM account.

11. Your rights

Depending on your location and applicable law (for example under GDPR in the EU/EEA), you may have the following rights:

• Access: to request a copy of the personal data we hold about you.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request deletion of your data in certain circumstances.
• Restriction: to request that we temporarily limit processing.
• Portability: to receive your data in a structured, commonly used format.
• Objection: to object to certain types of processing based on legitimate interests.
• Withdraw consent: where processing is based on consent (for example optional emails), you can withdraw your consent at any time.

To exercise your rights, please contact us using the details in the Contact page. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

12. Children

TargetGSM is intended for adults and professionals. We do not knowingly collect personal data from children below the minimum age required in their jurisdiction. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when we introduce new features or to comply with legal changes. The updated version will be published on this page with a new “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact

If you have any questions about this Privacy Policy or how your data is processed, please contact us via the contact form or email contact@targetgsm.com.