User feedback

Why feedback matters

Beginners often discover problems only after ordering: wrong parts, delays, or poor communication. Feedback helps us spot patterns early, reduce risk, and improve the directory for everyone.

What we consider “feedback”

• Reviews/ratings on TargetGSM (where available).
• Structured reports from users (with context and dates).
• Public signals when relevant (policy pages, status updates, consistent complaints across time).

Signals we use

• Repeated complaints about the same issue (delivery delays, wrong items, poor support).
• Repeated positive outcomes over time (consistent packaging, correct parts, responsive support).
• Evidence-based reports (screenshots, order dates, tracking references, invoice/order IDs).
• Severity and impact (a single critical safety/fraud issue can matter more than many minor issues).

Common issues beginners report

• Incorrect parts/compatibility (wrong model, wrong connector, mismatched quality).
• Delivery delays or unclear dispatch times.
• Warranty/DOA disputes or unclear RMA rules.
• Communication issues (no response, contradictory answers, missing invoices).
• Unexpected charges (handling, packaging, import/VAT surprises).

How we prevent abuse

• We may ask for details before changing or flagging a listing.
• We do not accept anonymous “spam-style” accusations without context.
• We can remove obviously fake reviews or coordinated attacks.
• We watch for conflicts of interest (e.g., competitor behavior) and patterns that look manipulated.

What you can do

• Share accurate outcomes (good or bad) with relevant details (date, country, what you ordered).
• Report issues from this page.
• Suggest improvements: missing shipping info, unclear MOQ, outdated contact details, or unclear policies.

Important note

TargetGSM does not guarantee third-party suppliers. Feedback is used to improve directory quality and reduce risk, not to replace your own due diligence.